- when you visit the website;
- when you subscribe to receive our email newsletter;
- when you contact us by email or telephone using the contact details we make available on the website.
The Information we collect about you
This section explains how we collect personal data about you, the types of personal data we may collect, how we may use it, who we may share it with and how long we will keep it for:
1. Visitors to our website
2. Email newsletter
When you input your information to subscribe on the website to receive our email newsletter we will collect your name and email address. We will use this personal data for the purpose of emailing you our newsletter. We process this personal data on the basis of your consent, which you can withdraw at any time by following the instructions on how to unsubscribe that are provided with the email newsletter or by contacting us (see "How to contact us" below). We will keep our copy of your personal data held for this purpose until 24 months following the last time we use your personal data for this purpose or, if earlier, until you have contacted us to ask for the processing of your personal data for this purpose to be stopped (in which case we will retain a record of your request in order to ensure that we comply with your wishes).
3. People who contact us by email or telephone using the contact details on the website
If you contact us by email, we will collect your name, email address, the subject of your enquiry and any personal data contained in the message section of your enquiry. We will use this personal data to consider and respond to your enquiry.
If you contact us by telephone, we may collect your name, contact details (such as telephone number or email address), the subject of your enquiry and any other personal data that you provide to us that is relevant to your enquiry. We will use this personal data to consider and respond to your enquiry.
If you are contacting us in respect of media relations, we will use your personal data to consider and respond to your enquiry and this information will be passed to our external media relations advisor for this purpose.
We process this personal data on the basis of our legitimate interest of dealing with your enquiry. Depending on the subject of your enquiry, it may also be necessary for us to use your personal data to comply with a legal obligation relating to how we manage our business or our relationship with you.
We will keep our copy of your personal data held for this purpose until the discussion of the subject matter of your enquiry has come to an end and we no longer need to comply with a legal obligation that requires us to retain this personal data. We will delete our copy of this personal data 24 months from the end of our discussions with you although we may retain a record of the existence of the enquiry, to the extent and for so long as we are required to do so by law.
Disclosures of your personal data
If you are contacting us in respect of media relations, your personal data will be passed to our external media relations advisor to use for the purpose of dealing with your enquiry.
We require all such third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- To request access to your personal data;
- To ask for your personal data to be rectified where that personal data is inaccurate;
- To ask for your personal data to be erased;
- To restrict or object to the processing of your personal data by asking for the processing of that personal data to be restricted or stopped;
- To receive a copy of the personal data that you have provided to us in a structured, commonly used and machine readable format so that you can share it with others; and
- To withdraw your consent to the processing of your personal data at any time, where our processing is based on your consent.
To exercise any of these rights, please contact us by writing to us at Leconfield House, Curzon Street, London W1J 5JA.
You also have the right to make a complaint to the UK Information Commissioner's Office ("ICO"), the UK supervisory authority for data protection issues (www.ico.org.uk), about the manner in which we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
How to contact us